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Welcome to Sandtex Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium paints, woodcare products, delivery, and more. Can’t find what you’re looking for? Our customer service team is always happy to help.
Product Information
What types of paint and woodcare products do you offer?
We specialise in premium quality paints and woodcare solutions including:
- Interior and exterior paints (Wall & Ceiling, Bathroom, Masonry)
- Specialist paints (Craft, Tile, Cupboard, Spray Paint)
- Woodcare treatments (Decking Stain, Garden Furniture Treatment, Interior/Exterior Woodcare)
- Professional supplies (Adhesives, Sealants, Fillers, Painting Supplies)
- Featured brands: Sandtex, Ronseal, and Cuprinol
Are your products suitable for professional use?
Absolutely! Our premium product range is trusted by both DIY enthusiasts and professional painters. We offer commercial-grade formulations that deliver durable, high-quality finishes for all types of projects.
How do I choose the right product for my project?
Consider your surface type (wood, masonry, metal), location (interior/exterior), and desired finish. Our product categories are clearly organised to help you find the perfect solution. For specific advice, contact our customer service team.
Ordering & Account
How do I place an order?
Simply browse our product categories, select your items, and proceed through our secure checkout. You’ll need to provide delivery details and choose your preferred payment method.
Do I need to create an account to order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to help if your order hasn’t been dispatched.
Delivery & Shipping
Where do you deliver?
We ship worldwide with reliable carriers. Please note we currently cannot deliver to some Asian countries and remote locations. Contact us if you’re unsure about delivery to your area.
What are my delivery options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95) – 10-15 days via DHL or FedEx with full tracking and insurance
- Free Shipping – 15-25 days via EMS on orders over £50 with basic tracking
How long will my order take to arrive?
Order Processing: 1-2 business days
Standard Shipping: 10-15 days after dispatch
Free Shipping: 15-25 days after dispatch
Times may vary slightly depending on location and customs clearance
Standard Shipping: 10-15 days after dispatch
Free Shipping: 15-25 days after dispatch
Times may vary slightly depending on location and customs clearance
Can I track my order?
Yes! Both shipping methods include tracking. You’ll receive a confirmation email with tracking information once your order is dispatched.
Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. We never store your full payment details on our servers.
Returns & Refunds
What is your returns policy?
We stand behind our products! Returns are accepted within 15 days of receipt, provided products are in original, unopened condition. Contact our customer service team to initiate a return.
What if my products arrive damaged?
We ensure all products are carefully packed for safe transit. If items arrive damaged, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange replacements promptly.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Product Care & Usage
How should I store unused paint?
Store in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed. For best results, use within the manufacturer’s recommended timeframe.
Do you provide technical advice for specific projects?
While we provide general guidance, for specific technical questions we recommend consulting the product manufacturer’s guidelines or contacting their technical support teams.
Still Have Questions?
Our friendly customer service team is here to help with any questions about our products, delivery, or your order.
Email: [email protected]
Address: 23 Copson St, Manchester, GB M7F 1EX
We typically respond within 24 hours during business days.
Expert Tip
When planning your painting project, remember to account for delivery times. Choose standard shipping for tighter deadlines and free shipping for advance planning. Proper preparation ensures beautiful, lasting results with our premium products.